8 Jun 2015, 16:47 — 5 min read
Here is an interesting statistic: The cost of acquiring a new customer is five times that of retaining an existing one.
Clearly, it makes business sense to retain and engage one’s existing customers. The key to doing this is good customer service. Effective customer service is indispensible for business. You can offer freebies and lower prices to bring in new customers, but unless you have happy returning customers, your business won't be sustainable for long. The heart of good customer service is establishing a relationship with customers – a relationship that customers feel they would like to pursue.
Here are 7 tips that will help you improve your customer service:
Top-notch customer service is all about taking care of your customers, making them feel special, efficiently resolving their grievances and keeping your promises.
Bring joy and positivity in your interactions with customers. Remember service with a smile never goes out of style!
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GlobalLinker StaffWe are a team of experienced industry professionals committed to sharing our knowledge and skills with small & medium enterprises.
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